Articles

Most Recent - So You Want to Build a High‐Performance Organization
What is it about the current interest in building high‐performance organizations that scares me? People who know me, know that I am an ardent believer that the key to great profit, stellar customer service, innovative thinking, etc., can be achieved by focusing on the most basic, the most important relationship a company has – the one with its employees. So why would I be so skeptical about the drive to build high‐performance companies?  more...

Your #1 Employee – Are You Creating a Monster?
You’re not sure what happened. He’s always been one of your very best employees. In fact, he (or she) was one of the very first people you hired and he’s been right there with you through thick and thin. You can’t even pinpoint when it happened. Looking back, maybe there were other incidents that indicated an issue but they seemed insignificant at the time. In any case, you’ve got a problem and the fact that he’s been one of your most trusted employees is only making the situation more difficult and incomprehensible to you.  more...